Front Office Manager
Forney, TX Forney, TX Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour 16 hours ago 16 hours ago 16 hours ago The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy.
Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities:
Qualifications:
At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
Must have a valid driver's license from the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc.
from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
JOB
Responsibilities:
Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner.
Follow up to ensure guest satisfaction.
Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
Prepare and conduct all Front Desk interviews and follow hiring procedures according to company policies Develop employee morale and ensure training of Front Desk personnel.
Maximize room revenue and occupancy by reviewing status daily.
Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
Participate in required M.
O.
D.
program as scheduled.
Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
Ensure all end of the month report dates are met i.
e.
Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements.
Present with Wage Progress Report to General Manager weekly.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
Work closely with Accounting on follow-up items i.
e.
returned checks rejected credit cards employee discrepancies etc.
Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
Greet and welcome all guests approaching the Front Desk in accordance with brand standard Understand hospitality terms.
Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Attend monthly all-employee team meetings and any other functions required by management.
Obtain all necessary information when taking room reservations.
Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
Be aware of all rates packages and promotions currently underway.
Follow and enforce all Aimbridge Hospitality hotel credit policies.
Process and handle guest laundry (property specific).
Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
Maintain and monitor Lost and Found procedures and policies Establish and maintain key control system.
Ensure participation within department for monthly Aimbridge tam meeting.
Focus the Front Desk Department on their role in contributing to the guest service scores.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.
Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.
I.
P.
programs and the standards and procedures for each.
Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
Other duties as required.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour Schedule:
10 hour shift 4 hour shift 8 hour shift Ability to commute/relocate:
Forney, TX 75126:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities:
Qualifications:
At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
Must have a valid driver's license from the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc.
from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
JOB
Responsibilities:
Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner.
Follow up to ensure guest satisfaction.
Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
Prepare and conduct all Front Desk interviews and follow hiring procedures according to company policies Develop employee morale and ensure training of Front Desk personnel.
Maximize room revenue and occupancy by reviewing status daily.
Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
Participate in required M.
O.
D.
program as scheduled.
Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
Ensure all end of the month report dates are met i.
e.
Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements.
Present with Wage Progress Report to General Manager weekly.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
Work closely with Accounting on follow-up items i.
e.
returned checks rejected credit cards employee discrepancies etc.
Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
Greet and welcome all guests approaching the Front Desk in accordance with brand standard Understand hospitality terms.
Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Attend monthly all-employee team meetings and any other functions required by management.
Obtain all necessary information when taking room reservations.
Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
Be aware of all rates packages and promotions currently underway.
Follow and enforce all Aimbridge Hospitality hotel credit policies.
Process and handle guest laundry (property specific).
Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
Maintain and monitor Lost and Found procedures and policies Establish and maintain key control system.
Ensure participation within department for monthly Aimbridge tam meeting.
Focus the Front Desk Department on their role in contributing to the guest service scores.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.
Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.
I.
P.
programs and the standards and procedures for each.
Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
Other duties as required.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour Schedule:
10 hour shift 4 hour shift 8 hour shift Ability to commute/relocate:
Forney, TX 75126:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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